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BACKGROUND

An Australian bank sought alternative methods to grow its Business Analyst Practice due to escalating costs in the market. In collaboration with Leaders IT, they undertook a Capacity Uplift Solutions Program (CUSP). The CUSP initiative aimed to

bolster capacity and capability skills within the Business Analyst practice, by deploying consultants and developing their skills over 12 months with a view to transitioning to permanent employment at the end of the program.

APPROACH

Leaders IT produced a shortlist from which the banking hiring manager chose four Business Analyst consultants. Leaders IT then employed and contracted the consultants to the bank under their professional services panel. Detailed training and one-on-one mentoring sessions were conducted with the consultants. Regular feedback was sought by Leaders IT from the hiring managers, who tailored coaching sessions to address any concerns. The consultants attended 10 workshops over the 12 months developing their professional skills, completed IIBA certifications, provided business documentation and supporting roadmaps

alongside the bank’s Senior Business Analysts.

IMPACT

At the program's conclusion, three out of four junior Business Analysts transitioned to permanent roles, demonstrating exceptional growth and proficiency in enhancing business practices, stakeholder collaboration, and analytical skills. This success highlighted the effectiveness of CUSP and the dedication of Leaders IT consultants, contributing to the bank’s workforce stability and cost reduction.

WHO WE ARE:

Leaders IT is a practice-led IT and digital consultancy committed to delivering business systems and process analytic services to our clients.

Our consultants specialise in various skills and projects, including business analysis, process mapping, data analytics, workflow automation tools, and crafting business documentation to support roadmaps.